Shipping Policy
Shipping Methods
We provide Standard Shipping to most countries, and Express Shipping services are still gradually opening up. At present, we only provide Express shipping to a few countries or regions.
Free Shipping
We provide free delivery services for most countries, as long as the final payment amount reaches US $79.99 (Note: Free shipping is calculated on the subtotal after the discount is applied). The specific changes are subject to the final price displayed on the checkout page.
Countries that can enjoy free shipping include:
|
Area |
Countries that can enjoy free shipping |
|
America |
USA, Canada, Mexico, Chile, Brazil |
|
Europe |
France, UK, Germany, Russia, Italy, Spain, Switzerland, Netherlands, Sweden, Belgium |
|
Oceania |
Australia, New Zealand |
|
Middle East |
Saudi Arabia, Israel, United Arab Emirates |
|
Asia |
Indonesia, Japan, Philippines, Malaysia, Singapore, Thailand, Vietnam |
|
Africa |
South Africa |
Delivery Time
Total Delivery Time = Processing Time + Shipping Time. The processing time varies based on the items you buy.
Processing time
In stock: all products will be dispatched within 0-3 days
Pre order: the replenishment will be completed in 0-20 days and the delivery will be arranged for you as soon as possible.
Shipping time
In stock: the package will be delivered to you in about 20 days
Pre order: when the products are dispatched, the package will be sent to you in about 20 days
Note:
1. After the products are dispatched, we will send you an email related to the delivery, and attach the logistics tracking information of this order in the email. You can check where your order has arrived according to this information.
2. Please be sure to check your email information to prevent it from being thrown into the garbage bin.
Shipping Cost
The price is calculated based on the order amount at checkout. Please note: our shipping cost is calculated based on the amount after the coupon of the order.
How to view my order logistics status?
1. By our email
After successfully paying and placing the order, you will receive a confirmation email, which will contain all the products you purchased this time; After the order is dispatched, you will receive another email, which will contain the logistics tracking information of your package.
Some orders may not be able to successfully display the order logistics information due to a short time. Please do not worry. This does not mean that your package has not been dispatched. Please wait patiently for a period of time and you will get the logistics information according to the logistics tracking information.
2. By self-service query
You can click here to check your Order Status at any time,
#Email address: the email address you filled in when you created the order
#Order number: after successful payment, you will receive an order confirmation email where you can catch your current order number
3. By our customer service team
If the above inquiry methods cannot solve your questions, you can get help through the following contact information. We welcome your consultation at any time.
Contact information: service@clothmuse.com
Accident
If you have not received your item(s) for a long time, you are eligible for a full refund after we have conducted a postal investigation.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delivery delay caused by any other reason beyond control, such as public holidays and Customs issues.
#Note:
Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times.
We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us service@clothmuse.com